Why Changefy isn't an ITSM tool

ITSM tools are good at recording intent and status: a ticket is opened, assigned, worked, and closed. They don't do the operational work themselves — a person still has to log into the target system and make the change.

Changefy investigates the systems involved, drafts a plan, and — once authorized — executes it directly against those systems. The work item exists to track that process, but the actual infrastructure change happens through Changefy's execution runner, not a human following a runbook.

That's also why Changefy connects to ServiceNow and Jira rather than replacing them: those tools remain the record for the organization; Changefy is the thing doing the work underneath it.